Return/Exchange Policy
No Return Policy for Custom Orders
As all products are custom-made, returns or exchanges are not accepted unless the item received is damaged or incorrect.
Video Recording Requirement
To validate complaints, customers are required to make a clear video recording while unboxing the parcel. This recording must include:
- The unopened parcel.
- The unsealing process.
- The contents of the parcel upon opening.
Photographic Evidence
In case of complaints regarding damaged or incorrect products, please provide:
- Clear pictures of the parcel (including the shipping label).
- Pictures of the received product(s), highlighting any damage or incorrect details.
Eligibility for Returns/Exchanges
- Returns or exchanges are only applicable for damaged or incorrect products.
- Requests must be made within 24 hours of delivery.
Process for Complaints
- Submit your complaint via email on helpknitroot@gmail.com or WhatsApp on +91 93728 51546, attaching the required video and photo evidence.
- Our team will review your complaint within 2 business days and provide further instructions.
Exclusions
- Products with damage caused by the customer or improper handling will not be eligible for returns or exchanges.
- Minor variations in color, design, fabric or size due to the custom nature of the product are not considered defects.
Return Shipping
If the return is approved due to a damaged or incorrect product, we will cover the return shipping costs.
Refund Policy
As these are custom-made pieces, refunds or exchanges for incorrect sizes are not available. We strongly recommend checking the size chart carefully before placing your order.
Do have a look at our FAQs page for more information