Under any circumstances, we are strictly NOT accepting any kind of returns/exchanges since all our products are customized. We recommend you to check sizes/measurements and all the details beforehand and then place the order.
Knitroot tries it’s best to ensure that you receive your products in perfect condition. In case you receive a damaged product, please e-mail us a picture of the same within 1 day on [email protected] with your order/invoice number clearly stated in the e-mail. We will respond to you within the next 24 hours via e-mail and guide you whether you need to send the product back to us or we will just be sending you a replacement.